Update - Maintenance on Cognos has been completed, and service is restored.
Jun 09, 2026 - 20:32 EDT
Jun 09, 2026 - 20:32 EDT
Investigating - The Division of Information Technology is performing scheduled maintenance on Cognos at this time. These services will be unavailable at most until 10pm.
Jun 09, 2026 - 18:02 EDT
Jun 09, 2026 - 18:02 EDT
Update - Cognos continues to have intermittent login issues after tonight's maintenance. We hope to resolve these during the major outage on Saturday.
Jun 04, 2026 - 23:24 EDT
Jun 04, 2026 - 23:24 EDT
Update - We will be performing updates and a system restart this evening at 9pm on Cognos servers. Please expect the system to be down for about an hour.
Jun 04, 2026 - 19:20 EDT
Jun 04, 2026 - 19:20 EDT
Update - Maintenance has concluded, we will continue to monitor performance issues.
Jun 03, 2026 - 23:17 EDT
Jun 03, 2026 - 23:17 EDT
Update - Cognos is under maintenance at this time.
Jun 03, 2026 - 21:18 EDT
Jun 03, 2026 - 21:18 EDT
Update - Cognos will be undergoing maintenance at 9PM on 6/3/2025 to further address the root login slowness issues observed this week. The system will be intermittently unavailable during this time- please plan accordingly.
Jun 03, 2026 - 14:27 EDT
Jun 03, 2026 - 14:27 EDT
Update - We are continuing to receive reports of logins to Cognos responding slowly. We are continuing to investigate to correct the behavior- in the interim, you may see delayed logins for new sessions with Cognos. Once issues have been corrected and consistent normal behavior is observed, we will update this incident. Apologies for the inconvenience and thank you for your patience as we work to resume normal Cognos operations.
Jun 03, 2026 - 12:02 EDT
Jun 03, 2026 - 12:02 EDT
Monitoring - Cognos services are restored, but we are monitoring the system to ensure no further issues develop. If you experience any issues signing into Cognos, please report those issues to the IT Service Desk (help.charleston.edu).
Jun 01, 2026 - 13:18 EDT
Jun 01, 2026 - 13:18 EDT
Investigating - We are currently experiencing a degraded level of service with Cognos and are investigating further based on reports.
Our BI team is working to identify the root cause and implement a solution. Some users may see errors or lagging when logging into Cognos.
We will send an additional update once the core issues are identified.
Jun 01, 2026 - 12:08 EDT
Our BI team is working to identify the root cause and implement a solution. Some users may see errors or lagging when logging into Cognos.
We will send an additional update once the core issues are identified.
Jun 01, 2026 - 12:08 EDT
Identified - DegreeWorks is continuing to experience issues. We're working to identify the root cause further, but the system may be intermittent during this time.
Jun 09, 2026 - 15:09 EDT
Jun 09, 2026 - 15:09 EDT
Monitoring - A fix has been implemented and performance is being monitored. Apologies for the inconvenience- if you experience any issues, please report them to help.charleston.edu.
Jun 09, 2026 - 12:30 EDT
Jun 09, 2026 - 12:30 EDT
Identified - We're applying another fix to the system and DGW may be intermittently available as a result. We'll update once fully back up.
Jun 09, 2026 - 11:53 EDT
Jun 09, 2026 - 11:53 EDT
Monitoring - DegreeWorks has been restored. We will be monitoring traffic to ensure the application remains available.
Jun 09, 2026 - 09:13 EDT
Jun 09, 2026 - 09:13 EDT
Identified - DegreeWorks may be slow to load or produce errors this AM- we are investigating.
Jun 09, 2026 - 08:46 EDT
Jun 09, 2026 - 08:46 EDT
Monitoring - DegreeWorks has been restored, but we are monitoring the system for any further issues.
Jun 08, 2026 - 14:14 EDT
Jun 08, 2026 - 14:14 EDT
Investigating - We are currently experiencing a degraded level of service with DegreeWorks.
Our team is working to identify the root cause and implement a solution.
Jun 08, 2026 - 14:02 EDT
Our team is working to identify the root cause and implement a solution.
Jun 08, 2026 - 14:02 EDT
About This Site
Welcome to the College's home for real-time incident and maintenance communications.
Akindi
Operational
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AppsAnywhere
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Degraded Performance
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Maintenance
Scheduled Maintenance
GitHub Enterprise : Scheduled Maintenance Jun 10, 2026 06:00-07:00 EDT
The Division of Information Technology will perform routine maintenance on GitHub Enterprise on Wednesday, June 10 at 6:00 am. During the maintenance, GitHub Enterprise will be unavailable. Users will see an under maintenance window if they try to login.
Posted on Jun 09, 2026 - 11:58 EDT
Posted on Jun 09, 2026 - 11:58 EDT
College of Charleston Campus Network Maintenance Jun 10, 2026 08:00-20:00 EDT
06-10-2026, 8am - 8pm
The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. There will be a building by building one floor at a time upgrade, during which each floor will temporarily lose wireless connectivity for roughly 20 minutes to 2 hours. In the order listed below. We will communicate with the front desks and people onsite as we work through each location listed. This will not impact the wired network.
At The following locations:
- Silcox Center - 24 George St, Charleston, SC 29401
>Floor 1
>Floor 2
>Floor 3
- Johnson Center - 30 George St, Charleston, SC 29401
The following services will be disrupted:
- Eduroam Wireless Network
- Guest Wireless
Posted on May 12, 2026 - 14:10 EDT
The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. There will be a building by building one floor at a time upgrade, during which each floor will temporarily lose wireless connectivity for roughly 20 minutes to 2 hours. In the order listed below. We will communicate with the front desks and people onsite as we work through each location listed. This will not impact the wired network.
At The following locations:
- Silcox Center - 24 George St, Charleston, SC 29401
>Floor 1
>Floor 2
>Floor 3
- Johnson Center - 30 George St, Charleston, SC 29401
The following services will be disrupted:
- Eduroam Wireless Network
- Guest Wireless
Posted on May 12, 2026 - 14:10 EDT
CATO - Wired Network Maintenance Upgrade Jun 15, 2026 17:00-23:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 15, 2026 - 17:00 EDT
Jun 15, 2026 - 17:00 EDT
Scheduled -
The Division of Information Technology would like to inform you of the listed maintenance interruptions on June 15th from 5:00pm - 11:00pm . The Wired Network will be unavailable during the scheduled maintenance equipment upgrade. This will not impact the wireless network.
At The following locations:
- CATO Arts Center- College of Charleston - 161 Calhoun, Charleston, SC 29401
- 44 St. Philip Street
- 44 George Street
- 50 George Street
- 201 Calhoun Street
The following services will be disrupted:
- Wired Network
- VOIP
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI
Jun 15, 2026 - 17:00 EDT
At The following locations:
- CATO Arts Center- College of Charleston - 161 Calhoun, Charleston, SC 29401
- 44 St. Philip Street
- 44 George Street
- 50 George Street
- 201 Calhoun Street
The following services will be disrupted:
- Wired Network
- VOIP
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI
Jun 15, 2026 - 17:00 EDT