College of Charleston

Service Under Maintenance

About This Site

Welcome to the College's home for real-time incident and maintenance communications.

Akindi Operational
AlcoholEdu Operational
Alertus Operational
Appointment Manager (Achieve) Operational
AppsAnywhere Operational
AssetWorks (AIM) Operational
Astra Schedule / Ad Astra Operational
Axiom - Student Hire and Change Forms Operational
Axiom Elite - Admissions and Grad School Operational
Banner Operational
Banner Admin Pages Operational
Banner INB Operational
Banner SSB Operational
Banner Document Management Operational
Banner Workflow Operational
Bomgar/Beyond Trust Operational
CampusPress (blogs.charleston.edu) Operational
Cascade CMS Operational
ClydePrint (PaperCut) Operational
Cognos Operational
Compliance Assist Operational
Cougar Alert (Everbridge) Operational
Cougar Card Portal (Transact) Operational
Cougar Care Student Health Portal (Medicat) Operational
Cougar Connect (Anthology Engage) Operational
CougarEd (Absorb LMS) Operational
Coursera Operational
Course Review (Explorance Blue) Operational
CSAS / Blackbaud Award Management Operational
DegreeWorks Operational
eBill/TouchNet Operational
eInvoice Operational
ePrint Operational
eProcure/eBid (Jaggaer) Operational
Ex Libris Primo Operational
Faculty Activity System Operational
GitHub Enterprise Operational
Grammarly Operational
Handshake Operational
Hub (Intranet) Operational
Infoblox / DHCP Operational
Internet Operational
IntraMailServices Operational
ISSM Operational
Kaltura MediaSpace Operational
LinkedIn Learning Operational
Localist (Event Calendar) Operational
Maxient Operational
Microsoft 365 Operational
MyPortal / CampusM Operational
Network-Wired Operational
Wired Network Operational
Network-Wireless Operational
Wireless Network (eduroam) Operational
Wireless Network (CofC-Guest) Operational
OAKS (D2L Brightspace) Operational
Parchment Under Maintenance
PeopleAdmin Operational
PollEverywhere Operational
Qualtrics Operational
Rebrandly Operational
Respondus Operational
RoboRegistrar Operational
SecureShare Operational
ServiceNow Operational
StarRez Operational
Streem Operational
Student Success Insights (CRM Advise) Operational
T2 Flex Parking Operational
Tableau Operational
TargetX Operational
Titanium Scheduler Operational
TK20 Operational
Turnitin Operational
TutorTrac Operational
TZLocker Operational
VisionAir Operational
Visix Operational
VoiceThread Operational
VOIP / Segra Unify Operational
VPN / Ivanti Secure Access Operational
Web Hosting Operational
Website - charleston.edu Operational
Blogs Operational
People Server Operational
Student Server Operational
Wowza Streaming Server Operational
Zoom Meetings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 17, 2026

No incidents reported today.

Mar 16, 2026
DegreeWorks Outage
Resolved - Monitoring shows continued normal health for DegreeWorks. This incident is considered resolved, but if you experience any new issues, please report them to the IT Service Desk (help.charleston.edu).
Mar 16, 15:20 EDT
Monitoring - DegreeWorks access has been restored. We are reviewing the system to identify any further issues, as well as monitoring to ensure the system remains OK. If you continue to experience any issues, please reach out to the IT Service Desk directly (help.charleston.edu).
Mar 16, 08:27 EDT
Investigating - DegreeWorks is currently experiencing a major outage. We are currently investigating this issue.
Mar 16, 07:59 EDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026
AssetWorks : Scheduled Maintenance - Services Unavailable
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 EDT
Scheduled - The Division of Information Technology will perform scheduled maintenance on AssetWorks on Friday, March 13th, 2026, at 9:00 AM EST. These services will be unavailable during the scheduled maintenance window.
Mar 11, 18:41 EDT
Mar 13, 2026
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
AppsAnywhere Partial Outage
Resolved - This incident has been resolved.
Mar 9, 19:23 EDT
Investigating - We are currently investigating an issue that may not allow some users to access AppsAnywhere applications. For more updates, please check back here on https://status.charleston.edu for additional updates as soon as they are available.
Mar 9, 13:50 EDT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Microsoft 365 Service Disruption
Resolved - We've received no further reports of issues since Microsoft applied a fix. At this time, the earlier issues are considered resolved. If you run into any further issues, please reach out to the IT Service Desk directly (help.charleston.edu).
Mar 6, 16:16 EST
Monitoring - Microsoft has identified the cause of the earlier service performance issues and have applied a fix within their systems. Internal CofC testing shows performance has been restored. If you continue to experience any further issues, please report them to the IT Service Desk (help.charleston.edu).
Mar 6, 13:27 EST
Investigating - The College has been made aware that our vendor Microsoft may be experiencing disruption with certain Microsoft 365 services- initial reports have noted issues with file access in Sharepoint/Teams and OneDrive. This may manifest as links not opening or errors such as "There was a problem reaching this app." We are confirming issues and any remediation steps with the vendor- the College will provide further details as they are provided by Microsoft.
Mar 6, 10:39 EST
Mar 5, 2026
Internet Connectivity : Scheduled Maintenance- Informational
Completed - The scheduled maintenance has been completed.
Mar 5, 18:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 EST
Scheduled - Summary: We are performing essential software upgrades to our internet equipment during Spring Break to ensure peak performance for the rest of the semester. We’ve scheduled this work during Spring Break to minimize the impact on the campus community.

The Schedule
We will perform three separate upgrades on the following days:
Tuesday, 3/3/26 6-10pm
Wednesday, 3/4/26 6-10pm
Thursday, 3/5/26 6-10pm

What This Means for You
Internet Access: The internet will remain up and running throughout the week.
Speed: You may notice slightly lower total bandwidth (slower top speeds) while we work on specific hardware.
Brief Blips: You might experience a momentary "blip" (a few seconds) during our daily equipment transitions.

Thank you for your patience as we keep our campus connected.
Feb 26, 11:24 EST
Mar 4, 2026
65 George Street : Scheduled Maintenance- Informational
Completed - The scheduled maintenance has been completed.
Mar 4, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 17:30 EST
Scheduled - The Division of Information Technology will be performing maintenance on networking equipment at 65 George Street on Wednesday, March 4, beginning at 5:30 p.m.

What to Expect
• Wireless connectivity will remain available throughout the upgrade.
• Devices connected to the wired network may experience intermittent outages during the maintenance upgrade window.
Feb 23, 11:02 EST
Internet Connectivity : Scheduled Maintenance- Informational
Completed - The scheduled maintenance has been completed.
Mar 4, 19:37 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:00 EST
Scheduled - Summary: We are performing essential software upgrades to our internet equipment during Spring Break to ensure peak performance for the rest of the semester. We’ve scheduled this work during Spring Break to minimize the impact on the campus community.

The Schedule
We will perform three separate upgrades on the following days:
Tuesday, 3/3/26 6-10pm
Wednesday, 3/4/26 6-10pm
Thursday, 3/5/26 6-10pm

What This Means for You
Internet Access: The internet will remain up and running throughout the week.
Speed: You may notice slightly lower total bandwidth (slower top speeds) while we work on specific hardware.
Brief Blips: You might experience a momentary "blip" (a few seconds) during our daily equipment transitions.

Thank you for your patience as we keep our campus connected.
Feb 26, 11:23 EST
Mar 3, 2026
Internet Connectivity: Scheduled Maintenance- Informational
Completed - The scheduled maintenance has been completed.
Mar 3, 19:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 EST
Scheduled - Summary: We are performing essential software upgrades to our internet equipment during Spring Break to ensure peak performance for the rest of the semester. We’ve scheduled this work during Spring Break to minimize the impact on the campus community.

The Schedule
We will perform three separate upgrades on the following days:
Tuesday, 3/3/26 6-10pm
Wednesday, 3/4/26 6-10pm
Thursday, 3/5/26 6-10pm

What This Means for You
Internet Access: The internet will remain up and running throughout the week.
Speed: You may notice slightly lower total bandwidth (slower top speeds) while we work on specific hardware.
Brief Blips: You might experience a momentary "blip" (a few seconds) during our daily equipment transitions.

Thank you for your patience as we keep our campus connected.
Feb 26, 11:21 EST
MyPortal Outage
Resolved - https://status.exlibrisgroup.com/system_status showing that no system is reporting an issue. March 1 maintenance is completed.
Mar 3, 10:21 EST
Identified - ExLibris (the host of CampusM / MyPortal) is experiencing multiple outages as reported on their system status page at https://status.exlibrisgroup.com/system_status. MyPortal service may be degraded until a solution is implemented on their end.
Feb 25, 20:40 EST
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