College of Charleston

All Systems Operational

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Welcome to the College's home for real-time incident and maintenance communications.

Akindi Operational
AlcoholEdu Operational
Alertus Operational
Appointment Manager (Achieve) Operational
AppsAnywhere Operational
AssetWorks (AIM) Operational
Astra Schedule / Ad Astra Operational
Axiom - Student Hire and Change Forms Operational
Axiom Elite - Admissions and Grad School Operational
Banner Operational
Banner Admin Pages Operational
Banner INB Operational
Banner SSB Operational
Banner Document Management Operational
Banner Workflow Operational
Bomgar/Beyond Trust Operational
CampusPress (blogs.charleston.edu) Operational
Cascade CMS Operational
ClydePrint (PaperCut) Operational
Cognos Operational
Compliance Assist Operational
Cougar Alert (Everbridge) Operational
Cougar Card Portal (Transact) Operational
Cougar Care Student Health Portal (Medicat) Operational
Cougar Connect (Anthology Engage) Operational
CougarEd (Absorb LMS) Operational
Coursera Operational
Course Review (Explorance Blue) Operational
CSAS / Blackbaud Award Management Operational
DegreeWorks Operational
eBill/TouchNet Operational
eInvoice Operational
ePrint Operational
eProcure/eBid (Jaggaer) Operational
Ex Libris Primo Operational
Faculty Activity System Operational
GitHub Enterprise Operational
Grammarly Operational
Handshake Operational
Hub (Intranet) Operational
Infoblox / DHCP Operational
Internet Operational
IntraMailServices Operational
ISSM Operational
Kaltura MediaSpace Operational
LinkedIn Learning Operational
Localist (Event Calendar) Operational
Maxient Operational
Microsoft 365 Operational
MyPortal / CampusM Operational
Network-Wired Operational
Wired Network Operational
Network-Wireless Operational
Wireless Network (eduroam) Operational
Wireless Network (CofC-Guest) Operational
OAKS (D2L Brightspace) Operational
Parchment Operational
PeopleAdmin Operational
PollEverywhere Operational
Qualtrics Operational
Rebrandly Operational
Respondus Operational
RoboRegistrar Operational
SecureShare Operational
ServiceNow Operational
StarRez Operational
Streem Operational
Student Success Insights (CRM Advise) Operational
T2 Flex Parking Operational
Tableau Operational
TargetX Operational
Titanium Scheduler Operational
TK20 Operational
Turnitin Operational
TutorTrac Operational
TZLocker Operational
VisionAir Operational
Visix Operational
VoiceThread Operational
VOIP / Segra Unify Operational
VPN / Ivanti Secure Access Operational
Web Hosting Operational
Website - charleston.edu Operational
Blogs Operational
People Server Operational
Student Server Operational
Wowza Streaming Server Operational
Zoom Meetings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Degree Works - End of Term Dec 10, 2025 12:00 - Dec 12, 2025 00:00 EST

Degree works will be down starting Wed. Dec. 10th at noon (12:00pm) and into Dec. 11, 2025.
Posted on Dec 02, 2025 - 13:55 EST

Beatty Center School of Business - Wired Network Maintenance Upgrade Dec 15, 2025 07:00 - Dec 17, 2025 07:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 04, 2025 - 13:29 EST
Scheduled - 12-15-2025, 7am through 12-16-2025, 7pm



The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The Wired Network will be unavailable during a scheduled maintenance equipment upgrade. This will not impact the wireless network. This will not impact the Tate Center or JC Long.


At The following locations:

-Beatty Center School of Business - College of Charleston - 5 Liberty St, Charleston, SC 29401


The following services will be disrupted:

- Wired Network
- VOIP
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI
Nov 11, 2025 - 15:21 EST

Network Outage - Campus Electrical Outage Dec 16, 2025 07:00 - Dec 18, 2025 07:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 04, 2025 - 13:30 EST
Scheduled - December 16 - 17, 7am to 7pm


The Division of Information Technology would like to inform you of the listed network interruptions at the date and time referenced above. The Wired and Wireless Network will be intermittent or unavailable during a scheduled campus electrical outage.


At The following locations:

- Randolph Hall - 66 George St
- Student Health Services - 181 Calhoun St
- Central Energy Facility - 78 Coming St
- Towell Library - 66 George St
- Porters Lodge - 66 George St
- Sottile House - 11 College Way
- 10 Green Way Academic Office - 10 Green Way
- 9 College Way Academic Office - 9 College Way
- 7 College Way Academic Office - 7 College Way
- 6 Green Way Academic Office - 6 Green Way
- 5 College Way Academic Office - 5 College Way
- 4 Green Way Academic Office - 4 Green Way
- 2 Green Way Academic Office - 2 Green Way

- 175 Calhoun Street – Robert Scott Smalls
- 13 College Way – Buist/Rivers
- 14 Green Way – Lesesne House
- 15 College Way
- 70 Coming Street – Student Housing
- 72 Coming Street – Student Housing

- 58 Coming Street – Rita Hollings
- 14 Coming Street
- 26 Coming Street – Political Science Office
- 28 Coming Street – Sorority Housing
- 32 Coming Street – Sorority Housing
- 34 Coming Street – Student Housing
- 36 Coming Street – Sorority Housing
- 38 Coming Street – Sorority Housing
- 40 Coming Street – Campus Services
- 9 Glebe Street – International Studies Program
- 9 ½ Glebe Street - Offline
- 11 Glebe Street – School of LWCA
- 67 George Street – Res Life
- 72 George Street – English Office
- 74 George Street – English Office
- 111 Wentworth – McConnell Hall (Mechanical Systems, Elevators)

- 45 Coming Street – Grounds Crew
- 202 Calhoun Street – SSMB
- 169 Calhoun Street – Maybank Hall



The following services will be disrupted:

- Wired Network
- VOIP
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI
- Eduroam
- Guest Wireless
Dec 04, 2025 - 11:35 EST

Internet : Scheduled Maintenance - Services Degraded Dec 16, 2025 17:30-20:30 EST

The Division of Information Technology will perform scheduled maintenance on a router that connects the campus to the Internet on 12/16/25 at 5:30PM. Internet access will remain available and functional during the maintenance window but we will be operating at a lower total bandwidth. This should have no noticeable impact to service.
Posted on Dec 04, 2025 - 10:37 EST

Internet : Scheduled Maintenance - Services Degraded Dec 18, 2025 17:30-20:30 EST

The Division of Information Technology will perform scheduled maintenance on a router that connects the campus to the Internet on 12/18/25 at 5:30PM. Internet access will remain available and functional during the maintenance window but we will be operating at a lower total bandwidth. This should have no noticeable impact to service.
Posted on Dec 04, 2025 - 10:40 EST
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
VoiceThread : College of Charleston Service Disruption
Resolved - This incident has been resolved. The vendor, VoiceThread, has shared the following update:

Current Status: Operational
Started: December 1, 2025 4:43PM EST
Resolved: December 1, 2025 5:46PM EST

Affected Infrastructure
Components: Website, Mobile App
Locations: Primary

Update:
Back end work to support future assignment features resulted in assignments being unlinked temporarily. This should be fixed now. We have identified why this happened and have put measures in place to prevent it from occurring again.
Dec 1, 17:53 EST
Investigating - We are currently experiencing a service disruption with VoiceThread.

The vendor, VoiceThread, has shared the following information:

Current Status: Partial Service Disruption
Affected Infrastructure Components: Website, Mobile App
Locations: Primary

Update:
We are investigating reports of formal assignments linked from LTI integrations in learning management systems not appearing.
Dec 1, 17:08 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Maybank Hall : Scheduled Maintenance Upgrade - Informational
Completed - The scheduled maintenance has been completed.
Nov 26, 10:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:12 EST
Scheduled - The Division of Information Technology will be performing routine maintenance on Maybank Hall classroom networking equipment. The maintenance upgrade will not cause any downtime to both the wired and wireless networks within the building.
Nov 26, 07:11 EST
Nov 25, 2025

No incidents reported.

Nov 24, 2025
Outage: Emergency Maintenance - Wells Fargo Auditorium
Resolved - This incident has been resolved.
Nov 24, 11:52 EST
Investigating - Due to a power outage, we are currently experiencing a service disruption with Beatty Center - Wells Fargo Auditorium.

Our networking team is working to identify the root cause and implement a solution.
Nov 24, 08:23 EST
CougarConnect : College of Charleston Service Disruption
Resolved - A fix has been implemented and Anthology are monitoring the results. You can follow their status at https://status.campuslabs.com/.
Nov 24, 11:34 EST
Monitoring - Monitoring - A fix has been implemented and Anthology are monitoring the results.
Nov 19, 14:57 EST
Investigating - We are currently experiencing a service disruption with CougarConnect.

Anthology is working to identify the root cause and implement a solution.

You can see their status at https://status.campuslabs.com/.
Nov 19, 12:00 EST
Banner Document Manager : College of Charleston Service Disruption
Resolved - BDM services have been restarted and are functioning normally again.
Nov 24, 09:56 EST
Investigating - We are currently experiencing a service disruption with Banner Document Manager (BDM).

Our Applications team is working to identify the root cause and implement a solution.
Nov 24, 09:22 EST
Nov 23, 2025
Banner : Scheduled Maintenance - Services Unavailable
Completed - The scheduled maintenance has been completed.
Nov 23, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 EST
Scheduled - The Division of Information Technology will perform scheduled maintenance on Banner beginning on 11/21/2025 at 6:00 pm. These services will be unavailable during the scheduled maintenance window.
Nov 18, 11:14 EST
Nov 22, 2025

No incidents reported.

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