Investigating - IT Service Desk phones are temporarily unavailable. Please reach us via chat at help.charleston.edu or by email at ITServiceDesk@charleston.edu for assistance.
Oct 15, 2025 - 18:01 EDT
Investigating - Please be advised that the wired network equipment in the H-Wing of Hollings Marine Lab (Grice) is currently offline due to a major HVAC issues affecting climate control systems.

Impact: Wired network connectivity is unavailable in the affected area.

Duration: The outage will remain in effect until HVAC systems are restored and climate conditions stabilize.


We appreciate your patience and will provide updates as soon as more information becomes available.

Aug 08, 2025 - 22:44 EDT

About This Site

Welcome to the College's home for real-time incident and maintenance communications.

Akindi ? Operational
AlcoholEdu ? Operational
Alertus ? Operational
Appointment Manager (Achieve) ? Operational
AppsAnywhere ? Operational
AssetWorks (AIM) ? Operational
Astra Schedule / Ad Astra ? Operational
Axiom - Student Hire and Change Forms ? Operational
Axiom Elite - Admissions and Grad School ? Operational
Banner ? Operational
Banner Admin Pages ? Operational
Banner INB ? Operational
Banner SSB ? Operational
Banner Document Management ? Operational
Banner Workflow ? Operational
Bomgar/Beyond Trust ? Operational
CampusPress (blogs.charleston.edu) ? Operational
Cascade CMS ? Operational
ClydePrint (PaperCut) ? Operational
Cognos ? Operational
Compliance Assist ? Operational
Cougar Alert (Everbridge) ? Operational
Cougar Card Portal (Transact) ? Operational
Cougar Care Student Health Portal (Medicat) ? Operational
Cougar Connect (Anthology Engage) ? Operational
CougarEd (Absorb LMS) ? Operational
Coursera ? Operational
Course Review (Explorance Blue) ? Operational
CSAS / Blackbaud Award Management ? Operational
DegreeWorks ? Operational
eBill/TouchNet ? Operational
eInvoice ? Operational
ePrint ? Operational
eProcure/eBid (Jaggaer) ? Operational
Ex Libris Primo ? Operational
Faculty Activity System ? Operational
GitHub Enterprise ? Operational
Grammarly ? Operational
Handshake ? Operational
Hub (Intranet) ? Operational
Infoblox / DHCP ? Operational
Internet ? Operational
IntraMailServices ? Operational
ISSM ? Operational
Kaltura MediaSpace ? Operational
LinkedIn Learning ? Operational
Localist (Event Calendar) ? Operational
Maxient ? Operational
Microsoft 365 ? Operational
MyPortal / CampusM ? Operational
Network-Wired Operational
Wired Network Operational
Network-Wireless Operational
Wireless Network (eduroam) Operational
Wireless Network (CofC-Guest) ? Operational
OAKS (D2L Brightspace) ? Operational
Parchment ? Operational
PeopleAdmin ? Operational
PollEverywhere ? Operational
Qualtrics ? Operational
Rebrandly ? Operational
Respondus ? Operational
RoboRegistrar ? Operational
SecureShare ? Operational
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Student Success Insights (CRM Advise) ? Operational
T2 Flex Parking Operational
Tableau ? Operational
TargetX ? Operational
Titanium Scheduler ? Operational
TK20 ? Operational
Turnitin ? Operational
TutorTrac ? Operational
TZLocker ? Operational
VisionAir ? Operational
Visix ? Operational
VoiceThread ? Operational
VOIP / Segra Unify ? Partial Outage
VPN / Ivanti Secure Access ? Operational
Web Hosting Operational
Website - charleston.edu ? Operational
Blogs Operational
People Server ? Operational
Student Server ? Operational
Wowza Streaming Server ? Operational
Zoom Meetings ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

calendar.charleston.edu : Scheduled Maintenance - Services Intermittent Oct 19, 2025 00:00-04:00 EDT

On October 19 from 12:00 AM Eastern Time to 4:00 AM Eastern Time, Concept3D will be performing an infrastructure update to their servers that host Localist Events (calendar.charleston.edu). This update will improve Localist's long-term performance, stability, and scalability. During this maintenance window, Localist Events may be temporarily unavailable.
Posted on Oct 15, 2025 - 16:42 EDT

Bell Data Center Firewall Hardware Upgrade - Scheduled Maintenance - Services Unavailable Oct 25, 2025 08:00-14:00 EDT

On Saturday, October 25th, IT Network Security will be replacing the primary data center firewalls, which necessitates an outage for the entire Bell data center. Below is the schedule for the outage window.

10/24 : Non-production systems offline by COB
10/25 8am : Production systems are taken offline during replacement process.
10/25 2pm : Services restored to normal

Posted on Oct 15, 2025 - 15:59 EDT

calendar.charleston.edu : Scheduled Maintenance - Services Intermittent Oct 26, 2025 00:00-04:00 EDT

On October 26 from 12:00 AM Eastern Time to 4:00 AM Eastern Time, Concept3D will be performing an infrastructure update to their servers that host Localist Events (calendar.charleston.edu). This update will improve Localist's long-term performance, stability, and scalability. During this maintenance window, Localist Events may be temporarily unavailable.
Posted on Oct 15, 2025 - 17:05 EDT

calendar.charleston.edu : Scheduled Maintenance - Services Intermittent Nov 2, 2025 00:00-03:00 EST

On November 26 from 12:00 AM Eastern Time to 4:00 AM Eastern Time, Concept3D will be performing an infrastructure update to their servers that host Localist Events (calendar.charleston.edu). This update will improve Localist's long-term performance, stability, and scalability. During this maintenance window, Localist Events may be temporarily unavailable.
Posted on Oct 15, 2025 - 17:06 EDT
Oct 15, 2025

Unresolved incident: IT Service Desk phones are temporarily unavailable..

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Completed - The scheduled maintenance has been completed.
Oct 13, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 EDT
Scheduled - The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The Wired Network will experience intermittent outages during this scheduled maintenance equipment upgrade. This will not impact the wireless network.


At The following locations:

- Robert Scott Small Building (RSS) - 175 Calhoun St, Charleston, SC 29401


The following services will be disrupted:

- Wired Network
- VOIP
- Security Cameras
- Access Control
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Fire & Life Safety
- Printers
- CMI

Oct 12, 11:02 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 EDT
Scheduled - 10-11-2025, 7am - 7pm

The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The Wired Network will be unavailable during a scheduled maintenance equipment upgrade. This will not impact the wireless network.


At The following locations:

- Marlene & Nathan Addlestone Library - 205 Calhoun St, Charleston, SC 29401


The following services will be disrupted:

- Wired Network
- VOIP
- Security Cameras
- Access Control
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI

Sep 16, 09:05 EDT
Completed - The scheduled maintenance has completed and the system has been restored. If you have any questions or concerns, or if you experience any issues with DegreeWorks, please reach out to the IT Service Desk (help.charleston.edu).
Oct 11, 15:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 EDT
Scheduled - The Division of Information Technology will perform scheduled maintenance on DegreeWorks at 6:00PM EST on Friday, October 10 through 10AM on Sunday, October 12. DegreeWorks will be unavailable during the scheduled maintenance window.
Oct 7, 11:16 EDT
Oct 10, 2025
Completed - The scheduled maintenance has been completed.
Oct 10, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 19:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 18:12 EDT
Scheduled - 10-10-2025, 7pm - Midnight


The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The Wired Network will be unavailable during a scheduled maintenance equipment upgrade. This will not impact the wireless network.


At The following locations:

- Marlene & Nathan Addlestone Library - 205 Calhoun St, Charleston, SC 29401
- 207 Calhoun St, Charleston, SC 29424
- Higdon Student Leadership Center - 69 Coming St, Charleston, SC 29401
- 65 Coming St, Charleston, SC 29401
- Psychology Offices - 59 Coming St, Charleston, SC 29401
- Department of Psychology - 57 Coming St, Charleston, SC 29401
- 55 Coming St, Charleston, SC 29401
- Residence Life Facilities Office - 45 Coming St, Charleston, SC 29401
- 2 Bull St, Charleston, SC 29401
- 4 Bull St, Charleston, SC 29401
- 6 Bull St, Charleston, SC 29401
- 8 Bull St, Charleston, SC 29401
- Cameron House - 12 Bull St, Charleston, SC 29401
- 16 Bull St, Charleston, SC 29401
- 16A Bull St, Charleston, SC 29401
- Blacklock House - 18 Bull St, Charleston, SC 29401
- 24 Bull St, Charleston, SC 29401
- Avery Research Center - 125 Bull St, Charleston, SC 29424


The following services will be disrupted:

- Wired Network
- VOIP
- Security Cameras
- Access Control
- Cougar Card Readers
- Digital Signage
- Audio Visual Services
- Printers
- CMI

Sep 16, 09:02 EDT
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Resolved - The vendor will no longer support the link Launch Akindi in a course navigation bar, and the link has been removed accordingly. The vendor will continue to support the existing link option in Content.

Instructors, please visit the following page for steps on how to Add and Launch Akindi Assessments in OAKS found at https://cofc.service-now.com/kb?id=kb_article_view&sysparm_article=KB0014124

Please ensure that the link in Content is visible to students. This link will not only allow you to access your Akindi account, but it will also allow students to access their Akindi Online assessments.

Oct 3, 15:11 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:07 EDT
Investigating - We are currently investigating issues users are experiencing when accessing Akindi through OAKS. We have contacted the vendor and will provide updates here.
Oct 2, 08:55 EDT
Oct 2, 2025
Completed - The scheduled maintenance has been completed.
Oct 2, 19:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 16:36 EDT
Scheduled - The Division of Information Technology will perform maintenance on Cognos Production on 10/2/2025 at 6:00pm. These services will be unavailable during the scheduled maintenance window.
Oct 2, 16:35 EDT
Oct 1, 2025

No incidents reported.