Cognos : Scheduled Maintenance - Services Unavailable
Scheduled Maintenance
Report for College of Charleston System Status
Completed
Cognos is currently accessible and stable. System monitoring has shown normal performance, via both ad hoc and scheduled report options.
Reports that were running or scheduled during the outage may need to be resubmitted. Additionally, changes to reports or schedules made within Cognos on or after 4/15 may need to be reviewed or reconfigured, as those changes may not be captured within the system at this time. As we continue to monitor and improve the system, we will communicate any further scheduled maintenance needs.
After extensive troubleshooting, the root cause was identified as interference by endpoint security software, which resulted in system instability.
We apologize for the inconvenience and appreciate your patience. If you run into further issues or need additional assistance, please submit a ticket online (help.charleston.edu).
Reports that were running or scheduled during the outage may need to be resubmitted. Additionally, changes to reports or schedules made within Cognos on or after 4/15 may need to be reviewed or reconfigured, as those changes may not be captured within the system at this time. As we continue to monitor and improve the system, we will communicate any further scheduled maintenance needs.
After extensive troubleshooting, the root cause was identified as interference by endpoint security software, which resulted in system instability.
We apologize for the inconvenience and appreciate your patience. If you run into further issues or need additional assistance, please submit a ticket online (help.charleston.edu).
Update
Performance is continuing to show normal and consistent use.
We are reviewing potential service impacts that may occur between 10-11 due to expected roll over support. At this time, we do not expect Cognos disruptions, but to be safe, please be sure to have work saved and resources gathered in anticipation of potential disruption between 10AM-11AM. We'll flag to stakeholders once over that support roll over to be safe as well.
We are reviewing potential service impacts that may occur between 10-11 due to expected roll over support. At this time, we do not expect Cognos disruptions, but to be safe, please be sure to have work saved and resources gathered in anticipation of potential disruption between 10AM-11AM. We'll flag to stakeholders once over that support roll over to be safe as well.
Verifying
We have applied a fix and are monitoring the system. At this time, Cognos access has been restored and adhoc report scheduling is functional. We'll be continuing to test in the AM to confirm continued normal system performance.
We'll communicate on the status of that monitoring and if any continued issues are observed or identified. We appreciate your patience and will confirm any next steps as needed.
We'll communicate on the status of that monitoring and if any continued issues are observed or identified. We appreciate your patience and will confirm any next steps as needed.
Update
Cognos remains largely unavailable at this time. We are continuing to work internally to address issues with reporting- you may see the interface be briefly available, but likely will be unable to run adhoc or scheduled reports. We'll post an additional update on status in the AM. We apologize for the inconvenience and are working diligently to restore normal service.
Update
Cognos requires additional emergency maintenance and the system remains offline. We'll provide an update or further ETAs once available.
Update
We're still troubleshooting some emergency issues with Cognos. We apologize for the inconvenience and will report back any further updates as they are available.
In progress
Apologies, but the changes needed now require emergency maintenance. Cognos will be offline immediately following this notice- we will communicate once it has been restored and if additional maintenance tonight is still needed.
Scheduled
The Division of Information Technology will perform scheduled maintenance on Cognos on 4/20/25 at 5:30PM. These services will be unavailable or intermittent during the scheduled maintenance window.
This scheduled maintenance affected: Cognos.