College of Charleston

Service Under Maintenance

About This Site

Welcome to the College's home for real-time incident and maintenance communications.

Akindi Operational
AlcoholEdu Operational
Alertus Operational
Appointment Manager (Achieve) Operational
AppsAnywhere Operational
AssetWorks (AIM) Operational
Astra Schedule / Ad Astra Operational
Axiom - Student Hire and Change Forms Operational
Axiom Elite - Admissions and Grad School Operational
Banner Operational
Banner Admin Pages Operational
Banner INB Operational
Banner SSB Operational
Banner Document Management Operational
Banner Workflow Operational
Bomgar/Beyond Trust Operational
CampusPress (blogs.charleston.edu) Operational
Cascade CMS Operational
ClydePrint (PaperCut) Operational
Cognos Operational
Compliance Assist Operational
Cougar Alert (Everbridge) Operational
Cougar Card Portal (Transact) Operational
Cougar Care Student Health Portal (Medicat) Operational
Cougar Connect (Anthology Engage) Operational
CougarEd (Absorb LMS) Operational
Coursera Operational
Course Review (Explorance Blue) Operational
CSAS / Blackbaud Award Management Operational
DegreeWorks Operational
eBill/TouchNet Operational
eInvoice Operational
ePrint Operational
eProcure/eBid (Jaggaer) Operational
Ex Libris Primo Operational
Faculty Activity System Operational
GitHub Enterprise Operational
Grammarly Operational
Handshake Operational
Hub (Intranet) Operational
Infoblox / DHCP Operational
Internet Operational
IntraMailServices Operational
ISSM Operational
Kaltura MediaSpace Operational
LinkedIn Learning Operational
Localist (Event Calendar) Operational
Maxient Operational
Microsoft 365 Operational
MyPortal / CampusM Operational
Network-Wired Operational
Wired Network Operational
Network-Wireless Operational
Wireless Network (eduroam) Operational
Wireless Network (CofC-Guest) Operational
OAKS (D2L Brightspace) Operational
Parchment Under Maintenance
PeopleAdmin Operational
PollEverywhere Operational
Qualtrics Operational
Rebrandly Operational
Respondus Operational
RoboRegistrar Operational
SecureShare Operational
ServiceNow Operational
StarRez Operational
Streem Operational
Student Success Insights (CRM Advise) Operational
T2 Flex Parking Operational
Tableau Operational
TargetX Operational
Titanium Scheduler Operational
TK20 Operational
Turnitin Operational
TutorTrac Operational
TZLocker Operational
VisionAir Operational
Visix Operational
VoiceThread Operational
VOIP / Segra Unify Operational
VPN / Ivanti Secure Access Operational
Web Hosting Operational
Website - charleston.edu Operational
Blogs Operational
People Server Operational
Student Server Operational
Wowza Streaming Server Operational
Zoom Meetings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Microsoft Power Platform : Scheduled Maintenance- Informational May 2, 2026 22:00-22:30 EDT

Microsoft will be performing routine maintenance on our Power Platform environment on May 2, 2026 at 10:00 pm. Our environment may experience a brief period of downtime during the maintenance window. This maintenance is intended to provide increased stability, reliability, and performance for our business-critical applications and environments. Power Platform includes Copilot Studio, Power BI, Power Automate, and Power Apps.
Posted on Apr 29, 2026 - 10:05 EDT

Degree Works - End of Term Processing Outage May 4, 2026 12:00 - May 5, 2026 17:00 EDT

Degree works will be down starting Monday, May 4, 2026 at noon and into Tuesday, May 5, 2026 for Spring 2026 end of term processing.
Posted on Apr 23, 2026 - 09:29 EDT

College of Charleston Campus Network Maintenance May 12, 2026 21:00 - May 13, 2026 00:00 EDT

05-12-2026, 9pm - 12am

The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The wireless network will be intermittent during a scheduled maintenance update. This will not impact wired network services or residential wireless.

At The following locations: CofC all locations

The following services will be disrupted:

- Eduroam Wireless Network
- Guest Wireless
Posted on Apr 15, 2026 - 15:32 EDT

School of Natural and Environmental Sciences - Network Maintenance Update May 14, 2026 16:00-22:00 EDT

05-14-2026, 4pm - 10pm

The Division of Information Technology would like to inform you of the listed maintenance interruptions at the date and time referenced above. The wireless network will be intermittent during a scheduled maintenance update. This will not impact wired network services or residential wireless.

At The following locations: SNES - 202 Calhoun St, Charleston, SC 29403

The following services will be disrupted:

- Eduroam Wireless Network
- Guest Wireless
Posted on Apr 15, 2026 - 15:20 EDT

BELL DATA CENTER UPGRADE : Scheduled Maintenance - Services Unavailable Jun 6, 2026 08:00 - Jun 7, 2026 20:00 EDT

The Division of Information Technology will perform scheduled maintenance, upgrading network hardware in the Bell Data Center on June 6th starting at 8am. These services will be unavailable during a majority of the scheduled maintenance window. Here is the expected timeline of events:
Saturday, June 6th @ 8:00 AM: Server shutdown and migration begins.
Saturday Afternoon/Evening: Systems will begin coming back online intermittently as testing commences.
Sunday, June 7th: Reserved for final troubleshooting and system verification.
Posted on Apr 06, 2026 - 08:58 EDT
May 1, 2026

No incidents reported today.

Apr 30, 2026
Cognos : Scheduled Maintenance - Services Intermittent
Completed - The scheduled maintenance has been completed.
Apr 30, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:00 EDT
Scheduled - The Division of Information Technology will perform scheduled maintenance on Cognos on 4/30/26 at 6:00PM. These services will be intermittent during the scheduled maintenance window.
Apr 29, 11:20 EDT
Apr 29, 2026
Emergency Maintence - cofc-guest wireless
Resolved - This incident has been resolved.
Apr 29, 16:41 EDT
Update - cofc-guest wireless services have been restored to normal operations.
Apr 29, 16:40 EDT
Investigating - The Division of Information Technology would like to inform you of the listed emergency maintenance interruptions. The cofc-guest wireless registration portal is experiencing emergency maintenance. This has no impact on wired network services, residential wireless or eduraom.

At The following locations: CofC all locations

The following services will be disrupted:

- Guest Wireless
Apr 29, 16:27 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
Cognos : Scheduled Maintenance - Services Intermittent
Completed - Cognos maintenance has concluded- the system should be up and available. Apologies for any inconvenience and thank you for your patience!
Apr 25, 09:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 08:30 EDT
Scheduled - The Division of Information Technology will perform scheduled maintenance on Cognos on Saturday 4/25/26 at 8:30AM. These services will be unavailable or intermittently available during the scheduled maintenance window. This maintenance may not need the full time noted, but please plan for services to be intermittent from 8:30AM-10:30AM.
Apr 24, 13:40 EDT
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Cognos : Scheduled Maintenance - Services Unavailable
Completed - Cognos is currently accessible and stable. System monitoring has shown normal performance, via both ad hoc and scheduled report options.

Reports that were running or scheduled during the outage may need to be resubmitted. Additionally, changes to reports or schedules made within Cognos on or after 4/15 may need to be reviewed or reconfigured, as those changes may not be captured within the system at this time. As we continue to monitor and improve the system, we will communicate any further scheduled maintenance needs.

After extensive troubleshooting, the root cause was identified as interference by endpoint security software, which resulted in system instability.

We apologize for the inconvenience and appreciate your patience. If you run into further issues or need additional assistance, please submit a ticket online (help.charleston.edu).
Apr 21, 15:04 EDT
Update - Performance is continuing to show normal and consistent use.
We are reviewing potential service impacts that may occur between 10-11 due to expected roll over support. At this time, we do not expect Cognos disruptions, but to be safe, please be sure to have work saved and resources gathered in anticipation of potential disruption between 10AM-11AM. We'll flag to stakeholders once over that support roll over to be safe as well.
Apr 21, 09:27 EDT
Verifying - We have applied a fix and are monitoring the system. At this time, Cognos access has been restored and adhoc report scheduling is functional. We'll be continuing to test in the AM to confirm continued normal system performance.
We'll communicate on the status of that monitoring and if any continued issues are observed or identified. We appreciate your patience and will confirm any next steps as needed.
Apr 21, 06:33 EDT
Update - Cognos remains largely unavailable at this time. We are continuing to work internally to address issues with reporting- you may see the interface be briefly available, but likely will be unable to run adhoc or scheduled reports. We'll post an additional update on status in the AM. We apologize for the inconvenience and are working diligently to restore normal service.
Apr 20, 23:43 EDT
Update - Cognos requires additional emergency maintenance and the system remains offline. We'll provide an update or further ETAs once available.
Apr 20, 20:05 EDT
Update - We're still troubleshooting some emergency issues with Cognos. We apologize for the inconvenience and will report back any further updates as they are available.
Apr 20, 15:44 EDT
In progress - Apologies, but the changes needed now require emergency maintenance. Cognos will be offline immediately following this notice- we will communicate once it has been restored and if additional maintenance tonight is still needed.
Apr 20, 13:33 EDT
Scheduled - The Division of Information Technology will perform scheduled maintenance on Cognos on 4/20/25 at 5:30PM. These services will be unavailable or intermittent during the scheduled maintenance window.
Apr 20, 13:22 EDT
Apr 20, 2026
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

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